Frequently Asked Questions
Everything you need to know about bringing art into your home.
How do you ensure art pieces are not damaged during shipping?
We use gallery-grade packaging standards, including moisture-resistant wrapping, reinforced corner protectors, and heavy-duty double-walled corrugated boxes to ensure your art arrives in pristine condition.
What is your return policy for home decor items?
We offer a 30-day satisfaction guarantee. If your piece doesn't perfectly complement your space, you can return it in its original packaging for a full refund or exchange.
Do the art prints come framed or unframed?
Most of our collections offer both options. You can choose 'Print Only' for custom framing or select from our handcrafted sustainable wood frames in oak, black, or white finishes.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For custom-framed pieces, please allow an additional 3 days for our artisans to hand-assemble your order.
Are your materials environmentally friendly?
Yes, we are committed to sustainability. We use FSC-certified paper, water-based non-toxic inks, and recycled materials for our shipping inserts whenever possible.
Can I track my shipment in real-time?
Once your order is dispatched, you will receive a confirmation email containing a tracking link and estimated delivery window from our carbon-neutral shipping partners.